Naturopathic Services Agreement

It is important you read, accept and understand the Naturopathic Services Agreement before commencing treatment with me.

Cancellation Policy

I understand that things come up from time to time and that you may need to reschedule, and it would be great if you could provide at least 24 hours notice, to allow me to offer your spot to others who may be needing the appointment. A cancellation/rebooking fee may apply for less than 24 hours notice, and no-shows will be charged the full cost of the missed appointment.

The cancellation fee is about supporting your commitment, accountability and respect to your health journey.  Within 24 hours of your appointment your subconscious brings to the surface all the reasons why it shouldn't, couldn't and doesn't want to change to stop you from attending your appointment. That's a GOOD reason to come in. It is keeping you locked in survival mode (because it knows the old patterns of survival have worked- you are alive). Choosing to step out of survival and into THRIVING - especially when the choice is tough - takes commitment, accountability and respect for yourself. That's how you make it happen. One positive choice at a time. 

If you have paid online and provide at least 24 hours cancellation notice, then I am absolutely happy to refund your fee to you promptly.

Commitment Statement

​My Commitment to you:-
​As my client, you can expect the following performance standards from me:
  • I will be open, frank and honest with you at all times
  • I will consider your wellbeing first
  • I will be fair and reasonable in all of our dealings with you
  • I will recommend other therapists where appropriate
  • I will guarantee our effort and dedication will be of the highest standard
  • I will stop treating you if I don’t believe that I can help you with your health problem, and will refer you to another therapist who I think may be able to help you
  • I will remain unbiased, unprejudiced and non-judgemental
  • I will ensure confidentiality
  • I will do what I say I will do
  • I will use language that you can understand, rather than jargon
Your Commitment to me:-
  • You will be open, frank and honest with me at all times
  • You will be committed to having a better and healthier body/mind
  • You will be on time for your appointments with me
  • You will let me know immediately if you are not happy with your progress, or if you have any concerns about our work together at any time.  
  • You will provide me with all of the information we require to treat you
  • You will be willing and committed to do the things I ask to help you improve your health
  • You will listen to my advice but retain the right to accept or reject it
  • You will provide at least 24 hours notice if you are unable to attend an appointment, and understand that cancellation with less than the required notice will incur a 100% cancellation fee
  • You will cheerfully pay any amount owed to me when it is due
  • You will let me know immediately if my treatment of you as a client or as a person did not meet high standards.